Terms & Conditions

Terms and Conditions – iWA Yalla Tourism LLC

Contract and Booking
A 'Client' refers to all persons named on the booking form intending to travel with us. A 'Product' is any service sold by iWA Yalla Tourism LLC . All clients are deemed to have read, understood, and accepted all booking conditions.

To confirm a booking, full payment must be received. A contract between the client and iWA Yalla Tourism LLC comes into existence once we have issued written confirmation. The lead passenger signing the booking form warrants authority on behalf of all listed passengers and confirms they understand and accept these Terms and Conditions.

This contract is governed by UAE law and falls under the exclusive jurisdiction of UAE courts. No staff or agent of iWA Yalla Tourism LLC can amend these Terms unless authorized in writing by the company CEO. We reserve the right to decline any booking without providing a reason.

Name Change Amendments: Airlines do not permit name changes on issued tickets. We are not liable for errors due to incorrect name submissions. Submit passport copies when booking.

Payment and Pricing Policy

Reservations are confirmed only upon full payment. A 50% deposit is required within 24 hours of confirmation, with the balance due 28 days before departure. Some flights and services require 100% payment at booking and are non-refundable.

Travel arrangements are only confirmed upon written confirmation. Prices may change due to external factors such as fuel costs, government charges, or currency exchange. Payments can be made by bank transfer, Visa, or MasterCard.

Tourism Dirham: As per Dubai Council Resolution No. 2 of 2014, all hotel guests are required to pay a Tourism Dirham fee directly to the hotel at the time of check-out. However, in certain fixed departure packages where it is clearly mentioned as "included," the Tourism Dirham fee is already covered in the package price and no additional payment is required by the guest at the hotel.

Cancellation by Clients
Cancellations must be submitted in writing by the lead passenger. Cancellation charges apply as follows for India Fixed Group Departures :

Refunds (excluding flight and visa costs) may take 1–3 months. No refund for partially used services or tickets.

Cancellation by iWA Yalla Tourism LLC
We may cancel bookings in cases of force majeure , such as war, natural disasters, or airline strikes. If this occurs, we will refund paid amounts (less insurance premiums) or offer alternative trips.

Amendments
Changes are not guaranteed. In cases of emergencies like medical or legal issues, we may allow rebooking to a similar product, provided documentation is provided.

Product Information

All product information is accurate at the time of publication. We may substitute similar services or hotels of the same category when necessary. Crazy Deal Vouchers do not apply during UAE public holidays unless confirmed with our team.

Inclusions & Exclusions
Package prices include only listed services. Items like insurance, personal expenses, meals, optional tours, and visa/passport fees are excluded unless stated.

Travel Insurance
All clients must arrange comprehensive travel insurance covering medical, baggage loss, cancellations, etc. We are not responsible for uninsured losses or disputes with insurers.

Liability
We act as an agent for suppliers and are not liable for losses or delays caused by suppliers or external factors. Activities may carry risk, and clients participate at their own discretion. No liability is accepted for issues beyond our control or acts of force majeure .

Delays
We are not responsible for delays due to technical, weather, or operational issues. Clients bear the cost of any unscheduled extensions.

Travel Documents
Clients must carry valid passports, visas, permits, and certificates. We are not liable for damages caused by non-compliance or changes in travel regulations.

Health & Conduct
Clients must ensure they are medically fit for travel and disclose health conditions during booking. A medical certificate may be required. Failure to declare may void our obligations.

Exclusion & Law
We reserve the right to exclude clients for disruptive or illegal behavior. Clients must comply with local laws. We are not liable for missed flights due to visa/passport expiry, late arrival, or immigration issues.

Complaints
Complaints must be reported immediately to our representatives. Failure to report during the tour may limit our ability to resolve the issue.

Airline & Bus Seating

Airlines: Seat assignments are not guaranteed and may be allocated randomly.

Bus: Seats are provided on a first-come, first-served basis.

Modification of Terms
We reserve the right to update Terms and Conditions at any time. Changes take effect upon publication and do not apply retrospectively.

Currency Conversion (for India Fixed Group Departures)
As a UAE-based company, a fixed exchange rate of INR 23.5 = 1 AED applies for bookings made from India via Indian bank-issued cards. Any difference from real-time market rates must be paid by the customer. Additional bank fees may also apply.

Immigration Check
It is the traveler’s responsibility to comply with emigration rules. We are not liable if a client is denied clearance.

Embassy NOC
If an embassy requires a No Objection Certificate (NOC) , it is the client’s responsibility to obtain and carry it during travel. We are not liable for denied emigration due to missing NOCs.